FAQs

Active Healing Centre

Q and A

How do I find a therapist?

You could ask a friend for a referral. Check therapists’ qualifications and see how long they have been treating patients. Find out whether they are up to date with new techniques. Lastly, go with your instincts because you need to find the right fit.

Do I need a doctor's referral?

Some insurance companies require a referral from your doctor in order for you to be reimbursed, but check your plan.

When should I arrive?

Please arrive 10 minutes before the appointment to complete a health history form. This will allow your therapist to ask questions, perform tests (if needed), and discuss the treatment.

What happens during my treatment?

Talk if you’d like, relax and enjoy the treatment.

What can I expect after my treatment?

Home care suggestions (exercises, epsom salt baths) may be required to continue the treatment.

What about a follow-up appointment?

A treatment plan will be discussed between you and the therapist to enhance your care.

If I'm ill, can I still come in for treatment?

We suggest that you stay home and get better. We will reschedule the appointment.

What is your cancellation policy?

We require a 24-hour notice of cancellation to allow other patients to book during that time.

What are your rates?

Massage Therapy Price (includes HST)
45 minutes $80
60 minutes $100
75 minutes $120
90 minutes $140
Hot stone massage $125

Is tipping accepted?

No. We are members of the Regulated Health Professions Act and tipping is not allowed. Your return visit is the best tip, and referrals of a family member, friend, or co-worker are also appreciated.